BNMC, Inc. operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Right Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with BNMC Inc.
For more information on BNMC Inc.’s civil rights program, and the procedures to file a complaint, contact 716.854.2662.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
If information is needed in another language, contact 716.854.2662
TITLE VI COMPLAINT PROCEDURE
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by BNMC Inc. may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. BNMC Inc. investigates complaints received no more than 180 days after the alleged incident. BNMC Inc. will process complaints that are complete.
Click here to download the Complaint Form.
Once the complaint is received, BNMC Inc. will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
BNMC Inc. has 30 days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant. The complainant has 5 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 5 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to wp-contenteal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.