Buffalo All Access
Start by Downloading the App
Your Ride Has Arrived!
Buffalo All Access is a new way to plan and take trips in our city, with an emphasis on the neighborhoods surrounding the Buffalo Niagara Medical Campus. Using one easy-to-use app (plus a website and call center option), you can:
- Find the best route based on your needs and abilities, including built-in real-time transit information
- Book rides on free community shuttles
- Get step-by-step wayfinding, all the way from your front door to your doctor’s office, grocery store, job, or transit station
Buffalo All Access is designed so everyone can travel with confidence.
Pilot Service Schedule
While we work on the All Access Loop (self-driving shuttle), the NFTA-Metro Community Shuttle is up and running! Use it to:
- Run Errands: Grab groceries at Tops or visit the Merriweather Library
- Get to appointments: Easy travel anywhere within the service area
- Stay Connected: Link up with NFTA Metro and bus routes.
How to Ride: Book your ride via our app or at a kiosk (located at Buffalo General or Summer-Best Station).
Hours: Monday – Friday | 10:30 am – 2:30 pm
Once fully operational, the full All Access system will operate from Monday through Friday on the schedule below. Service will scale up as use of the system increases, with an expanded schedule anticipated soon. More information on each shuttle service and a map of the operational area can be found below.
All Access Loop Shuttle (Scheduled Service Monday – Friday):
- 8:00 a.m. – 10:30 a.m.
- 2:30 p.m. – 6:00 p.m.
The Loop Shuttle will provide regular, predictable service, with fixed stops connecting key destinations on and around the Buffalo Niagara Medical Campus as shown in the service area map below.
Launch of this service will be announced soon.
NFTA Community Shuttle (Monday – Friday):
- 10:30 a.m. – 2:30 p.m.
The on-demand service has begun! It allows riders to request pick-ups and drop-offs within the on-demand shuttle area via the All Access app during the midday hours, offering even more flexibility for appointments, errands, and work or school schedules, even to pick up lunch, or groceries!
Welcome to All Access
A mobile app, website, and call center
An On-Demand Shuttle System
Wayfinding technologies
Going Mobile
Use the mobile app or website to plan your trip. Tell us where you’re starting, where you’re going, and how and when you want to get there.
Ready to take your trip? The app will give you real-time step-by-step navigation and the ability to hail a free on-demand shuttle within the shuttle service area.
The All Access Call Center is also standing by to assist in your trip planning. Call (716) 888-4600 from 8 am – 6 pm, Monday through Friday.
An On-Demand Shuttle System
Summon a free on-demand shuttle through the app or call center. Buffalo All Access features both a Community Shuttle operated by the Niagara Frontier Transportation Authority (NFTA) Community Shuttle, which provides door-to-door service in the shuttle service area, and the first-of-its-kind All Access Loop: a self-driving shuttle that circulates the area.
Shuttle Service Area
The NFTA Community Shuttle operates in the highlighted area, providing door-to-door service. The area outlined by the dotted line shows the route of the All Access Loop and its designated bus stops.
Wayfinding
The app provides turn-by-turn wayfinding assistance based on your unique needs and abilities, both outdoors and indoors at Visually Impaired Advancement’s headquarters and at the Buffalo General Medical Center.
The app allows caregivers, care coordinators, or relatives to follow your trip.
Two All Access Kiosks at the Summer-Best Metro Rail Station and inside Buffalo General Medical Center are free to use if you don’t have access to a smart phone of your own. Users without smartphone access can also use the All Access Website, or the Call Center to schedule a trip.
Who Is Working On This Project?
Buffalo All Access is partially funded by the U.S. Department of Transportation.
The project is led by NFTA and its partners.
The new systems will be studied for 18 months. The research is led by the University at Buffalo.
Images used on this website are by BNMC—stock photography by @kasparsgrinvalds via Canva.